Title:	Sr. Help Desk Analyst
Skills:	Micros RES 3700
Date:	8-31-2010
Location:	Costa Mesa, CA
Area code:	0
Tax term:
Pay rate:
Length:
Position ID:	23728
Dice ID:	theocjgp
Job description:
Skills ------------ * Someone with high energy, results oriented individual with 2+ years experience in Customer Service. * Ability to quickly diagnose and resolve problems. * Possess strong verbal communication skills and have the ability to work both independently and interdependently within a team. * Bilingual in Spanish is preferred. * someone with some extra SQL skills helpful, individual should be a logical, critical/deep thinker, detail oriented, possess strong problem solving skills, thinks outside of the box, proactive, forward looking, contributes ideas and process improvements, thoughtful, Micros a plus, POS experience, help desk experience, phone customer service experience. Job Responsibilities -------------------- * Rapidly respond to users calling the Help Desk to report a problem and log all information. * Maintain ownership of all tickets created until appropriate resolution is reached and communicated to the person reporting the problem. * Escalate issues to the proper support group based on the priority and severity of issue. * Provide management escalation and customer notification of technology issues, as needed. * Accurately and extensively document all instances and actions taken in the trouble ticket software. * Close resolved issues in the trouble ticket system. * Perform other departmental duties as assigned by the Help Desk Supervisor. * The Help Desk is a seven-day-a-week operational coverage environment that requires on-going flexibility in adjusting work schedules. * Specifically, we are searching for a high energy, results oriented individual with 1-2 years experience in Customer Service. * Ability to quickly diagnose and resolve problems. * Possess strong verbal communication skills and have the ability to work both independently and interdependently within a team. * Type 35 words per minute with accuracy is a must. * Bilingual in Spanish is preferred. Certification and Licenses ------------------------------ * A+ Certification from CompTIA preferred. * Micros RES3700 Pos Preferred. * Heat or call tracking equivalent preferred. * PC Anywhere preferred.
Travel required:	none
Telecommute:	no